AudioEye Services Caching Issue
May 9, 23:20 UTCResolved - Some customers may be experiencing 404s from AudioEye Services after a routine deployment this afternoon. These 404s will prevent the AudioEye Visual Toolkit from loading on...
View ArticleScheduled Infrastructure Upgrades
May 18, 05:01 UTCCompleted - The scheduled maintenance has been completed.May 18, 04:00 UTCIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.May 17,...
View ArticleScheduled Infrastructure Upgrades
May 19, 06:00 UTCCompleted - The scheduled maintenance has been completed.May 19, 04:00 UTCIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.May 18,...
View ArticlePartner API Issues
Jun 29, 00:49 UTCResolved - This incident has been resolved.Jun 28, 21:36 UTCIdentified - We are currently experiencing a partial outage of our Partner API and are currently working on a fix. We have...
View ArticlePDF Service Maintenance
Aug 8, 04:02 UTCCompleted - The scheduled maintenance has been completed.Aug 8, 02:01 UTCIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jul 28, 19:55...
View ArticleService Interruption
Aug 17, 00:34 UTCResolved - This incident has been resolved.Aug 17, 00:18 UTCUpdate - Rollback successful, all services operational.Aug 16, 23:56 UTCInvestigating - Analytics detected a service...
View ArticleCustomer Portal Login Intermittent Outage
Dec 16, 23:43 UTCResolved - This incident has been resolved.Dec 16, 22:56 UTCInvestigating - We are aware that some users are unable to login into our customer portal. We are actively working to...
View ArticleLogin Outage
Feb 20, 22:51 UTCResolved - Login service has been restored. You should now be able to login to the AudioEye portal.Feb 20, 22:31 UTCUpdate - We’re experiencing a service reduced availability with...
View ArticleIntermittent page load errors in customer portal
Mar 10, 03:28 UTCResolved - This incident has been resolved.Mar 10, 00:36 UTCMonitoring - A fix has been implemented and we are monitoring the results.Mar 9, 23:30 UTCIdentified - The issue has been...
View ArticleCustomer Portal Outage
May 10, 20:07 UTCResolved - This incident has been resolved.May 10, 20:01 UTCMonitoring - A fix has been implemented and we are monitoring the results.May 10, 19:58 UTCInvestigating - We are currently...
View ArticleJS installation detection disabled
Nov 6, 17:59 UTCResolved - Real-time javascript installation detection feature has been re-enabled.Nov 3, 17:18 UTCMonitoring - Due to upstream impacts from the ongoing Cloudflare outage, we have...
View ArticleServices Deployment Incident
Feb 9, 21:30 UTCResolved - A release of Audioeye services was deployed, detected as bad and automatically rolled back. During this time Audioeye Services may have been unavailable for some customers....
View ArticleDegraded performance
Feb 21, 15:13 UTCResolved - This incident has been resolved.Feb 20, 20:32 UTCUpdate - We are continuing to investigate this issue.Feb 20, 20:31 UTCInvestigating - We are currently investigating an...
View ArticleDegraded Performance
Feb 23, 23:35 UTCResolved - The incident has been resolvedFeb 21, 18:39 UTCMonitoring - A fix has been implemented and we are monitoring the results.Feb 21, 17:44 UTCUpdate - We are continuing to...
View ArticleSystems Maintenance from 03/06/24 05:00:00 UTC to 03/06/24 07:00:00 UTC
Mar 6, 13:07 UTCResolved - This incident has been resolved.Mar 5, 19:27 UTCUpdate - We are continuing to monitor for any further issues.Mar 4, 23:11 UTCMonitoring - Beginning 03/06/24 05:00:00 UTC...
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